Last Updated: 31 December 2025
Privacy Policy for College Point Locksmith
College Point Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how College Point Locksmith collects, uses, discloses, and protects your personal information when you use our services, visit our website at [Your Website Address, if applicable, otherwise omit or mention general website], or interact with us. By using our services or website, you agree to the terms of this Privacy Policy.
1. Information We Collect
College Point Locksmith collects various types of information to provide reliable and efficient locksmith services and to improve your experience.
Information You Provide Directly:
* Contact Information: When you fill out a contact form, request a service, or call us, we may collect your name, email address, phone number, and physical address (including service address). * Service Request Details: Information related to the locksmith service you require, such as the type of lock, property access details, urgency of service, and any specific instructions. * Communication Records: If you contact College Point Locksmith, we may keep records of that correspondence, including emails and call recordings (where permitted by law and with appropriate notice). * Payment Information: While College Point Locksmith typically uses third-party payment processors for transactions, we may collect billing addresses and transaction details. We do not store sensitive payment card details directly on our servers.Information Collected Automatically:
* Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and understand user behavior. Please see Section 4 for more details.2. How We Use Your Information
College Point Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule, dispatch, and complete locksmith services you request, including emergency lockout services, lock installation, repair, and key duplication at your specified location in Queens, NY, and surrounding areas. * To Communicate with You: To confirm appointments, provide service updates, respond to your inquiries, send service reminders, and communicate about your account or services. * For Billing and Payment Processing: To process payments for services rendered, generate invoices, and manage billing accounts. * To Improve Our Services: To analyze service demand, customer feedback, and website usage to enhance our locksmith services, website functionality, and overall customer experience. * For Marketing Purposes: With your consent, College Point Locksmith may use your contact information to send you updates about our services, promotions, or special offers that may be of interest to you. You can opt out of these communications at any time. * For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, prevent fraud, protect the security and integrity of College Point Locksmith’s business and property, and respond to lawful requests from public authorities.
3. Data Protection and Security
College Point Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:
* Secure Data Storage: Storing digital data on secure servers and maintaining physical security for any paper records at our address: 11-75 129th St, Flushing, NY 11356. * Access Controls: Limiting access to personal information to authorized College Point Locksmith employees and contractors who need the information to perform their job functions. * Encryption: Using SSL/TLS encryption for data transmitted through our website. * Employee Training: Educating our staff on the importance of data privacy and security.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, College Point Locksmith cannot guarantee absolute security of your information.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing activities.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Cookies: College Point Locksmith uses cookies for: * Essential Functionality: To enable core website features. * Analytics: To understand how visitors use our website, which pages are most popular, and to identify areas for improvement. We may use services like Google Analytics for this purpose. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.
5. Third-Party Services and Disclosure
College Point Locksmith may share your information with third parties in the following circumstances:
* Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics (e.g., Google Analytics), customer support, and dispatching services. These providers are given access to the personal information necessary to perform their functions but are prohibited from using it for other purposes. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
College Point Locksmith does not sell your personal information to third parties for monetary consideration.
6. Your Privacy Rights (US State Privacy Laws)
Depending on where you reside, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) and other state-specific regulations. While College Point Locksmith primarily serves Queens, NY, we are committed to respecting these rights where they apply. These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information College Point Locksmith has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared. * Right to Delete: You have the right to request the deletion of your personal information collected by College Point Locksmith, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations). * Right to Opt-Out of Sale/Sharing: While College Point Locksmith does not sell your personal information, where applicable, you have the right to opt-out of the "sale" or "sharing" of your personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact College Point Locksmith using the contact information provided in Section 8. We may need to verify your identity before processing your request.
7. Data Retention
College Point Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:
* Service Records: Information related to services provided is retained to manage warranty claims, service history, and for legal and accounting purposes. * Communication Records: Emails and call records may be retained for a period to manage customer relationships and address potential disputes. * Website Data: Analytics data may be retained as long as it provides valuable insights into website performance.
When personal information is no longer needed, we will securely dispose of it in accordance with applicable laws and our data retention policies.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, your privacy rights, or our data practices, please contact College Point Locksmith:
* Email: info@collegepoint-locksmith.com * Address: 11-75 129th St, Flushing, NY 11356
9. Updates to This Privacy Policy
College Point Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will post the revised Privacy Policy on our website with an updated "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.
